Privacy Policy

1. Overview

Umi Falafel (“we”, “our”, or “us”) is committed to protecting the privacy and personal data of our customers, website visitors, and catering clients. This Privacy Policy outlines how we collect, use, store, and safeguard your personal information in accordance with the General Data Protection Regulation (GDPR) and the Irish Data Protection Acts.

2. Information We Collect

When you use our website or request catering services, we may collect the following personal information:

• Catering Enquiries: Your name, email address, phone number, guest headcount, event date, delivery address/notes, and preferred contact method.
• General Inquiries & Feedback: Information provided via our contact form (name, email, topic, branch, message content).
• Newsletter Subscriptions: Your email address when you voluntarily sign up for “Falafel news, rarely”.
• Technical & Usage Data: Anonymised analytics data including device type, browser, approximate location, and pages visited (subject to your cookie preferences).

3. Purpose of Processing

We process your personal information for the following legitimate business purposes:

• To provide accurate catering proposals, quotations, and manage event logistics.
• To route your enquiry directly to the relevant city kitchen (Dublin, Cork, or Belfast).
• To respond to customer support inquiries and feedback.
• To send infrequent updates if you opted in to receive our newsletter.
• To maintain the performance, security, and accessibility of our website.

4. Data Sharing & Third-Party Providers

We do not sell, rent, or trade your personal information. We only share data with trusted technical service providers necessary to operate our business (such as hosting infrastructure, email dispatch services, and third-party delivery partners like Deliveroo when you place an order on their platforms).

5. Data Retention

We retain enquiry records only for as long as necessary to fulfill the requested catering service, resolve follow-up questions, or satisfy accounting and legal record-keeping requirements.

6. Your Rights

Under GDPR, you have the right to:

• Request access to the personal data we hold about you.
• Request rectification of inaccurate data or deletion of your data.
• Withdraw consent for newsletter marketing at any time.
• Lodge a complaint with the Data Protection Commission (DPC) in Ireland or the ICO in the UK.

7. Contact Us

If you have questions regarding this Privacy Policy or your personal data, please contact us via our contact page or email us at info@umi-falafel.ie.